UP Health System – Marquette | Urology
Urology • Ishpeming, MI
Ratings by platform
- Healthgrades (Dr. Brian Odom): 2.2 out of 5 stars (based on 4 reviews) (4 reviews)
- WebMD (Dr. Luke Edwards): 5 out of 5 stars (based on 5 ratings) (5 ratings)
- WebMD (Dr. Diane Young): 5 out of 5 stars (based on 5 ratings) (5 ratings)
- US News & World Report (Urologists at UPHS-Marquette): 3 to 4 out of 5 stars (varies by doctor) (Various (up to 46 reviews for some))
- Healthgrades (UP Health System-Bell): 80% patient recommendation rate (N/A)
What patients say
Patients praise
- Physicians praised for being knowledgeable, professional, and explaining conditions well
- Staff in diagnostic departments like ultrasound and CT scan described as friendly and efficient
- Patients reported feeling valued and included in their medical care decisions by some specialists
- Hospital patient experience scores generally align with or exceed national averages for communication and recovery information
Common complaints
- Difficulties with communication and information flow between staff and patients
- Reports of long wait times and scheduling confusion for procedures
- Frustration with administrative or billing processes
- Concerns regarding professional conduct or equipment availability for specific procedures
In patients' words
"My husband and I had to wait for Odem in the exam room, my husband exposed, for 45 minutes... DR was vague and unprofessional. We will be requesting another evaluation WITH proper equipment"
— Healthgrades review of Dr. Brian Odom"Treated me as though I was an intelligent member of my medical team. The visit was not rushed. Questions were answered. I felt valued."
— Healthgrades review of Dr. Diane Young"Absolute most rude customer service I have ever experienced! I was asking for a certain provider and the lady on the phone did not even listen to me..."
— Yelp review for UP Health System - MarquetteMore clinics in Ishpeming
Our Locations
Patients praise: Compassionate, attentive, and thorough care from specific doctors and nursing staff · Professional and friendly office environments across multiple practices.
Surgical Services | Marquette, Hancock & Ishpeming, MI
Patients praise: High patient satisfaction/willingness to recommend (US News, Healthgrades) · Strong patient experience ratings (multiple categories at Bell and Portage).
Active Physical Therapy opens second location in Ishpeming
Patients praise: Professional staff · Personable and friendly staff.
Ishpeming - Downtown - Active Physical Therapy
Patients praise: Professional and personable staff · Effective treatment/rehab outcomes.
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