Palliative Care Program | University of Michigan Health
Hospice & Palliative Medicine • Ishpeming, MI
Ratings by platform
- Healthgrades: 80% patient experience rating (5% above national average) (Based on HCAHPS survey data)
- WebMD (for individual provider): 4.5/5 average provider rating (16 ratings)
What patients say
Patients praise
- many patients praise the professionalism, empathy, and availability of specific physicians and nursing staff
- positive experiences in specialized departments such as OB and for routine procedures
- favorable ratings for cleanliness and overall patient satisfaction compared to national averages
Common complaints
- concerns regarding communication and professionalism of some nursing and administrative staff
- reports of slow follow-up on test results
- frustration with scheduling processes and appointment cancellations
- perceived inadequacy of emergency room staffing levels during busy periods
In patients' words
"I had a great experience at Bells OB unit to deliver my baby. All the nurses were nice, personable, patient and explained everything adequately."
— LocalityBiz review"One nurse treated us nicely while the other was extremely patronizing. If a massive multi-patient emergency occurred, I am convinced there is no way that this ER could have handled it."
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