Pulmonary and Critical Care Services
Pulmonary Disease • Irvine, CA
Ratings by platform
- UCI Health (Dr. Richard A. Lee): 4.7/5 (61 ratings)
- Vitals (Dr. Robert S. Chang): 4.6/5 (11 ratings)
- Birdeye (West Coast Lung - Rutland Medical Group): 4.2/5 (21 reviews)
- MemorialCare (Dr. Viney Soni): 4.9/5 (59 ratings)
What patients say
Patients praise
- Doctors described as knowledgeable, professional, and experienced
- Compassionate and patient-focused care from specific providers
- Staff cited as helpful and efficient in some office settings
- Effective management and successful treatment outcomes for complex respiratory issues
Common complaints
- Long wait times for appointments and inability to schedule promptly
- Difficulties with phone communication, long hold times, and unresponsiveness
- Staff described as disorganized, rude, or dismissive
- Complaints regarding medical billing, lost documents, or authorization issues
- Some patients reported feeling unheard or condescended to by medical staff
In patients' words
"The staff was so nice and the doctors are so knowledgeable and experienced!"
— LocalityBiz (Pacific Pulmonary Medical Group)"Terrible phone service, long hold times. Dr Bhola is terribly rude and dismissive."
— LocalityBiz (Chest & Critical Care Consultants)"He was condescending, and even in my weak state he punched down."
— Birdeye (West Coast Lung)"I have been a patient of his for over 12 years and I highly recommend him as well as his staff. He is very caring, thoughtful and extremely knowledgable!"
— MemorialCare (Dr. Viney Soni)More clinics in Irvine
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