Massage Therapy - Susan Samueli Integrative Health Institute

Patients praise

• High praise for the clinical skills and professionalism of specific massage therapists
• Effective relief for chronic pain, stress, and specific medical conditions (e.g., hip pain, recovery from cancer treatment)
• Appreciation for the personalized, whole-person approach to integrative care
• Wide range of specialized massage modalities offered (e.g., oncology, lymphatic drainage, neuromuscular)

Common complaints

• Concerns regarding high costs and billing practices
• Reports of difficulty getting clear information about out-of-pocket expenses before appointments
• Occasional negative experiences with administrative or support staff courtesy
• Some patients felt specific medical appointments provided little value for the cost