Family Medicine Services | UCI Health | Orange County, CA
Family Medicine • Irvine, CA
Ratings by platform
- UCI Health Official Provider Profiles (NRC verified): 4.8 to 4.9/5 stars across various UCI Health family medicine provider profiles (Ranges from 53 to 257+ ratings per provider profile)
- Healthgrades: 4.8/5 stars (339 ratings)
- Momentary (based on CMS HCAHPS): 3/5 stars (414 patient surveys)
What patients say
Patients praise
- High patient satisfaction ratings for individual family medicine physicians, often exceeding 4.7/5 stars
- Providers are frequently described as knowledgeable, caring, and attentive
- Strong focus on comprehensive, family-centered primary care and patient education
- Effective and timely referrals to specialists and diagnostics in some cases
Common complaints
- Concerns regarding administrative and billing transparency, specifically regarding facility fees
- Reports of rude or unfriendly front desk and administrative staff in certain locations
- Difficulty with appointment scheduling and follow-up communication
- Some patients experienced challenges with staff responsiveness and extended wait times
In patients' words
"They charged an additional $180 facility fee for every appointment. I was not notified of this additional charge verbally, and they bury this information in the paperwork."
— BBB Complaint regarding UCI Medical Center"Very poor follow up and inability to see my primary care doctor. Several unfilled promises to call back or order (urgent) pain meds... Very disappointed with UCI."
— Healthgrades Patient Review"At UCI Health Family Health Center in Santa Ana, patients frequently praise the attentive and friendly staff, as well as the quality of care provided. Many reviews highlight the reassuring atmosphere where patients feel heard and supported throughout their visits."
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