Michigan Orthopaedic Surgeons | Expert Ortho Care
Orthopedics • Ironwood, MI
Ratings by platform
- Birdeye/Google/Facebook aggregations: 4.8 out of 5 stars (aggregate across multiple platforms) (Thousands of reviews across various platforms (e.g., 2,373 and 2,542 reviews))
- rater8 and Vitals: 4.9 out of 5 (rater8); 4.8 out of 5 (Vitals) (662 ratings (rater8); 71 ratings (Vitals))
What patients say
Patients praise
- High praise for the medical expertise, skill, and care provided by surgeons and doctors
- Many patients report successful outcomes for surgeries such as knee, hip, and ankle replacements
- Appreciation for the time taken by doctors to explain procedures and treatment options clearly
- Supportive and knowledgeable clinical staff (PAs, nurses, therapists)
Common complaints
- Difficulties with the phone system and reaching a human representative
- Reports of rude, unorganized, or unprofessional front desk staff
- Long wait times for appointments and follow-up visits
- Issues with billing, appointment scheduling, and communication post-surgery
In patients' words
"The doctor I seen was great but the front desk staff are rude, unorganized and unprofessional!!"
— Birdeye review"Dr. Jacobson, Meredith, and the entire staff is fantastic. The time they spent with me before, during, and after is the reason I am symptom free 1 year to the day of my surgery."
— Birdeye review"Although the doctors are good once you are seen...the phone system is TERRIBLE. My son broke a bone in his foot and it was extremely difficult to speak with a human..."
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