Health Services | VA Iron Mountain Health Care - Veterans Affairs
Home Health • Iron Mountain, MI
Ratings by platform
- Rehab.com/Google Reviews: 4.09/5 (78)
What patients say
Patients praise
- Approachable, friendly, and engaged staff noted in official surveys
- High patient satisfaction scores in official VHA assessments compared to national averages
- Effective and caring service specifically within the whole health department
- Positive experiences with the patient advocacy team
- Strong sense of community reported among staff and patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Perceived negligence and poor communication regarding medical testing
- Frustration with referral processes and perceived barriers to specialized care
- Concerns about staff professionalism and condescending attitudes among some providers
- Complaints regarding substance abuse support services
In patients' words
"My husband has received care at multiple VA clinics... Iron Mountain VA is a completely different experience, especially their amazing whole health department... Most providers seem to genuinely care that my husband gets good care for a higher quality of life."
— Patient review (LocalityBiz)"This VA is supposed to be rated number one by veterans for mental health? Makes me feel pretty bad for the ones who rated it that way because they’re definitely not getting the help they need... The only good thing about this facility is the advocacy team, and even their hands are tied."
— Patient review (LocalityBiz)"Inpatient, primary care, and specialty care satisfaction scores were consistently higher than VHA averages, indicating patients were more satisfied compared to VHA patients overall. The ADNPC attributed the higher scores to staff being approachable, friendly, and engaged with patients."
— VA Office of Inspector General Report (2024)More clinics in Iron Mountain
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