VA Iron Mountain Health Care
Home Health • Iron Mountain, MI
Ratings by platform
- Rehab.com/Google Reviews: 4.09/5 (78 reviews)
What patients say
Patients praise
- Approachable, friendly, and engaged staff noted in official surveys
- High patient satisfaction scores in official VHA assessments compared to national averages
- Effective and caring service specifically within the whole health department
- Positive experiences with the patient advocacy team
- Strong sense of community reported among staff and patients
Common complaints
- Difficulty scheduling appointments and long wait times
- Frustration with referral processes and perceived barriers to specialized care
- Concerns about staff professionalism and condescending attitudes among some providers
- Complaints regarding substance abuse support services
In patients' words
"Inpatient, primary care, and specialty care satisfaction scores were consistently higher than VHA averages, indicating patients were more satisfied compared to VHA patients overall. The ADNPC attributed the higher scores to staff being approachable, friendly, and engaged with patients."
— VA Office of Inspector General Report (2024)More clinics in Iron Mountain
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