Search Results - Lahey Health
Primary Care • Ipswich, MA
Ratings by platform
- Yelp: Generally mixed, with Yelp reviews indicating a 2-star average based on 5 reviews (Approximately 5 reviews on major platforms like Yelp)
- Vitals: 1 out of 5 stars (1 review) (1 review)
What patients say
Patients praise
- Some patients report consistent, positive, and helpful care experiences
- Staff described as friendly by some reviewers
- Long-term patients expressing satisfaction with specific providers
Common complaints
- Perceived poor customer service and "bad attitudes" from front desk staff
- Difficulties with phone communication, scheduling, and receiving call-backs about test results
- Issues regarding insurance acceptance and coordination of referrals/tests
- Concerns over the quality of medical interactions, including remote diagnosis or lack of information provided to patients
In patients' words
"I have had consistently positive and helpful care and customer service at Lahey in Ipswich. The phone staff takes the time to listen carefully..."
— Yelp review by Glenn M."Lahey is a well-run organization but this location is the black sheep. They always make me feel like I've done something to them personally. They need to clean house."
— Yelp review by John C."Staff is easily frustrated by questions, which you have a right to ask... there is a general lack of cohesiveness. All responsibility is on the patient."
— Review on uscompanies.net
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