Find Urgent Care and Express Care at UnityPoint Health
Urgent Care • Iowa City, IA
Ratings by platform
- Yelp (UnityPoint Clinic overall): 2.5/5 (143 reviews) (143)
- Birdeye (UnityPoint Clinic Urgent Care): 2.6/5 (58 reviews) (58)
- Google (UnityPoint Clinic - Express, Jordan Creek): 3.2/5 (108 reviews) (108)
What patients say
Patients praise
- Clean and modern facilities
- Friendly and professional nurses and practitioners in many interactions
- Helpful online booking and scheduling options
- Convenient locations and consistent operating hours
- Effective treatment for non-emergency conditions
Common complaints
- Long wait times, even with appointments
- Confusing "walk-in" versus "appointment-only" scheduling processes
- Occasional reports of rude, dismissive, or unprofessional staff at front desks
- Inconsistent care quality, with some patients feeling rushed or not fully examined
- Communication challenges between staff and patients
In patients' words
"'Walk-in clinic' has turned into a complete lie. You cannot walk in... Labeling this as 'walk-in' is actually just a bold face lie and misleading."
— LocalityBiz review"I've been to this clinic several times and I've always received competent and usually timely service... This will be my urgent care facility from today going forward."
— LocalityBiz review"Customer feedback indicates that UnityPoint Clinic – Express (North Crossing) generally garners praise for its convenient location, attentive staff, and prompt service... Other considerations include occasional reports of rude or dismissive attitudes."
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