Clínica Médica Familiar Dr. Rios | Family Medicine
Family Medicine • Indio, CA
Ratings by platform
- Birdeye (aggregating Google reviews): 4.8 out of 5 stars (aggregated from 241 reviews) (241 reviews)
- medicals-health.com: 2.1 out of 5 stars (9 reviews)
What patients say
Patients praise
- Friendly and welcoming front desk and nursing staff
- Helpful and knowledgeable nurse practitioners (e.g., NP Delgado)
- Convenience of same-day appointments for some patients
- Some patients report efficient and attentive care, particularly during pregnancy-related visits
- Bilingual staff (English/Spanish) appreciated by some patients
Common complaints
- Long wait times even with appointments
- Incompetent or poorly trained back-office staff (e.g., issues with drawing blood)
- Difficulty seeing the actual doctor, with patients frequently seeing nurse practitioners instead
- Poor customer service and rude attitude from front desk staff
- Concerns about insurance billing practices and perceived focus on profit over patient care
In patients' words
"Back staff not trained to draw blood. Pocked my mom 9 times and it took 3 different MA'S who did not have a clue what there go doing... After that front office kept on trying to bribe me to go a 5 star review to get a gift card from target. So I'm sure all these reviews are fake and bough out by the clinic worst service EVER!!"
— Birdeye user review"All of the providers here are awesome! They are so attentive and helpful. They are always able to get you scheduled in fast for emergencies and the providers are very understanding about any ailments you are having."
— Local Guides World user review"Always over booked, always under staffed, always a long wait regardless of your appointment time. Never seen by a Dr, always a nurse practitioner. Always trying to find a way to bill your insurance for more than they need to..."
— Medicals-health.com user reviewMore clinics in Indio
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