Indianola Family Medicine Clinic | The Iowa Clinic
Urgent Care • Indianola, IA
Ratings by platform
- Aggregated third-party review data: 3.4 out of 5 stars (31 reviews)
- Birdeye: 5 out of 5 stars (1 review)
- The Iowa Clinic website (provider-aggregated): 4.8 out of 5 stars (278 ratings)
What patients say
Patients praise
- Praise for specific physicians who are reported to be attentive listeners and caring providers
- Positive comments regarding staff friendliness and helpfulness in certain instances
Common complaints
- Concerns regarding professionalism and customer service of front desk staff
- Complaints about poor communication systems and difficulty scheduling appointments
- Reports of dissatisfaction with diagnostic accuracy or medical treatment decisions
- Perceptions of reluctance to provide care for chronic pain patients
In patients' words
"Front desk though - needs addressed and needs to attend some basic customer service training. I don’t enjoy hearing “oh my god” as if they were trying to “whisper” that to the person next to them. Very unprofessional."
— Promallu user review"Dr. Sutcliffe, Dr. Lehr, and Dr. Johnson are just wonderful. They listen to you and treat you as if you're the only one in the whole world that matter. Their staff is always cheerful and very helpful."
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