Center for Pain Management in Indiana | American Pain Consortium
Pain Management Center • Indianapolis, IN
Ratings by platform
- Yelp, Yahoo, MapQuest: Low ratings commonly cited (e.g., approximately 2.0/5.0 on some platforms) (23 reviews (on Yelp/Yahoo), 6 reviews (on MapQuest))
What patients say
Patients praise
- Specific providers and PAs/nurses described as attentive and caring
- Effective procedures, such as Radiofrequency Ablation and spinal cord stimulation, leading to improved quality of life for some patients
- Some staff members described as professional and kind
Common complaints
- Poor communication and unresponsive staff (difficulty with phone calls, messages, and scheduling)
- Perception of being treated as a profit-generating number rather than an individual patient
- Inconsistent care, especially after changes in insurance or providers
- Long wait times at appointments
- Issues with billing, prescriptions, and administrative errors
In patients' words
"Communication with the office has been consistently poor... It is disappointing that a practice which initially showed promise ultimately prioritized profits and policies over consistent care and patient communication."
— Patient review on localitybiz.com"Communication with staff and/or doctor is almost impossible. Phone messages, texts go unanswered. Scheduling a procedure took one month of unanswered phone messages and texts."
— Patient review on Yahoo Local"Been a patient for 22 years now, and I have had 13 lower back surgeries fused from L 1 to L 3. Needless to say been suffering from chronic pain. They ..."
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