JWM Neurology
Neurology Clinic • Indianapolis, IN
Ratings by platform
- Yelp (South Indianapolis): 2.5/5 (25 reviews)
- Apple Maps/Yelp (General): 1.4/5 (25 reviews)
- Yelp (Carmel): Not explicitly stated numerically, but generally low based on context (33 reviews)
What patients say
Patients praise
- Some patients express satisfaction with the medical providers (doctors) and their assistants
Common complaints
- Poor administrative/office management (phone communication difficulties, failure to return calls)
- Difficulty obtaining prescription refills
- Dissatisfaction with customer service and front desk staff demeanor
- Concerns over billing practices and high out-of-pocket costs
- Long wait times for test results and appointment scheduling
- Perceived lack of attentiveness or care regarding patient health concerns
In patients' words
"The Doctors have been great, but their business office staff has been a complete nightmare. Do not EVER accept a referral for this office."
— Apple Maps/Yelp Reviewer (CGC G.)"Worst place ever staff is rude and your phone calls will never be returned I've left 25 messages and still have not got a call back."
— MapQuest/Yelp Reviewer (Dean F.)"My doctor- Dr. Gentry is great and so is his assistant. I wish I had more access to him though. My issue is the front desk staff - rude."
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