Behavioral Health Clinic Locations - Community Health Network
Mental Health Center • Indianapolis, IN
Ratings by platform
- Rehabs.com (Community Hospital North Behavioral Health Pavilion): 3.0/5.0 (9 reviews)
- Recovered.org: 3.63/5.0 (Trustscore) (Not explicitly stated)
- Comparably (System-wide): 3.2/5.0 (Product Quality) (4 customer reviews (system-wide))
What patients say
Patients praise
- Specific instances of helpful and kind intake staff members reported by some patients
- Some positive feedback for individual one-on-one therapy sessions
- Overall customer satisfaction score of 65/100 reported by one source, though this reflects broader health system data
Common complaints
- Complaints regarding administrative staff and communication issues
- Concerns about billing practices and perceived unnecessary care
- Experiences of being misdiagnosed or having diagnoses disregarded
- Reports of long wait times and poor follow-up care
- Criticism of treatment approaches, including perceived over-medication and rigid, non-individualized therapy structures
- Dissatisfaction with responsiveness and helpfulness of telephone support
In patients' words
"The intake staff was particularly helpful and kind... They made sure every need of ours was met... Very caring staff!"
— LocalityBiz (Review of Community Hospital North Behavioral Health Pavilion)"My last clinical notes were falsified... The recommendations are weak, their concern for clients feels nonexistent... If I could give this place zero stars, I would."
— LocalityBiz (Review of Community Mental/Behavioral Health Services)"No compassion. No empathy... When i said i couldn't afford their 'treatment' plan... I was told i'm 'in the wrong place'."
— LocalityBiz (Review of Community Health Pavilion Shadeland)More clinics in Indianapolis
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