Mental Health - Eskenazi Health
Mental Health Center • Indianapolis, IN
Ratings by platform
- CMS HCAHPS/Momentary Labs: 3 out of 5 stars (overall hospital) (756 patient surveys)
- Rehab.com (Sandra Eskenazi Mental Health Center): 3.59 out of 5 stars (39 reviews)
- Birdeye (Sandra Eskenazi Mental Health Center - Westside): 2.7 out of 5 stars (30 reviews)
What patients say
Patients praise
- Strong appreciation for individual therapists and social workers for their empathy and listening skills
- Friendly and helpful front-desk or administrative staff in some instances
- Outperformance of statewide averages in patient satisfaction domains for mental health services (2023 survey)
- Integrated, comprehensive care model connecting mental health with primary care
Common complaints
- Complaints regarding nursing staff responsiveness and professionalism
- Difficulties and inconsistencies in administrative processes, including intake procedures and medication management/scheduling
- Perceived lack of empathy or judgment from certain clinical staff
- Extended wait times for appointments and pharmacy services
In patients' words
"The therapists and social workers are excellent so the behavioral health team is good, very empathetic with children and families. The nursing staff not so much, which is critical for medication therapy."
— Rehab.com Review"I have been going here for a little over a year now. Overall, my therapist Edna and my Doctor, Dr. Matthewson, have been great. I give my team 5 stars that have been helping me through my mental health battle."
— Birdeye ReviewMore clinics in Indianapolis
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