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Dental Clinic • Indianapolis, IN
Ratings by platform
- Jane Pauley Community Health Center, 16th Street Dental (aggregated reviews): 3.8 out of 5 stars (47 reviews (as of 2026))
What patients say
Patients praise
- Praise for friendly, kind, and informative staff and dentists
- Appreciation for cost-effective or sliding-scale options for uninsured patients
- Positive feedback on clean facilities and professional environments
- Recognition of gentle care, especially for children and nervous patients
- Satisfaction with quick appointment availability and emergency dental services
Common complaints
- Reports of unprofessional, unorganized, or uncaring staff at certain community clinics
- Concerns regarding poor communication and billing issues (inaccurate price estimates, unexpected charges)
- Complaints about long wait times and cancellation of appointments without notification
- Negative experiences with specific dental procedures or perceived lack of care
- Some patients felt ignored or dismissed when seeking urgent dental help
In patients' words
"Not actually free. Was given completely false information about what they charge you. Was lied to and told it was a 35 dollar fee only, then immediately get a 300 dollar bill from them on MyChart."
— Patient review for Jane Pauley Community Health Center (16th St)"The dental side is Unprofessional, unorganized, don't care about people well being. They called to cancel my appointment bc the dentist changed days. Told me I would receive a call for my care...never called me."
— Patient review for HealthNet People's Health & Dental Center"BEST EXPERIENCE I'VE EVER HAD!!! I called ahead to set up an appointment with Dr. Xu and she was able to get me do my dentist check and wisdom tooth removal surgery the same day!! Very nice person and very gentle!!"
— Patient review for Indy Care DentalMore clinics in Indianapolis
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