State Psychiatric Hospitals and Community Mental Health ...
Psychiatric Hospital Unit • Indiana, PA
Ratings by platform
- LocalityBiz (aggregate directory): Average rating of 2.5/5 (based on general directory data) (45,986 reviews & ratings (aggregate))
- Birdeye (Sandra Eskenazi Mental Health Center - Westside): 2.7/5 stars (30 reviews)
What patients say
Patients praise
- Instances of highly rated, supportive, and knowledgeable clinical staff
- Positive outcomes in therapeutic recovery experiences
- Presence of dedicated consumer service and complaint pathways for feedback
Common complaints
- Difficulty navigating the state mental health system
- Lack of transparent online access to inspection reports and complaint data
- Patient reports of poor communication, cold or dismissive staff, and perceived lack of genuine care
- Concerns regarding facility detention practices and limited patient recourse
- Issues with appointment availability and bureaucratic intake processes
In patients' words
"They use scripts for everything and the service lacks genuineness, warmth, and care... The lack of awareness Community has for patients with mental illness even shows thru in the waiting room."
— User review for Community Mental/Behavioral Health Services, Indianapolis"The therapists are knowledgeable/hardworking but if you are not a forthcoming/active person in your own journey/recovery then how are they supposed to know how to help."
— User review for Sandra Eskenazi Mental Health Center - Westside CenterMore clinics in Indiana
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