Indiana Regional Medical Center | USACS
General Acute Care Hospital • Indiana, PA
Ratings by platform
- Birdeye: 2.4 out of 5 stars (339 reviews)
- Healthgrades: 61% Patient Experience Rating (Not explicitly stated)
- US News & World Report: 3 out of 5 stars (overall satisfaction) (Not explicitly stated)
- MedicalRecords.com: 2.1 out of 5 stars (78 reviews)
What patients say
Patients praise
- Efficient outpatient services like blood work and labs for some patients
- Compassionate and professional care reported by some patients and families during inpatient stays
- Good hospital room cleanliness scores
- Competitive performance metrics in specific emergency department processes such as discharge times and transfer times
Common complaints
- Difficulties scheduling appointments and poor communication from administrative/reception staff
- Concerns regarding billing transparency and high costs
- Complaints about noise levels and patient involvement in recovery planning
- Negative experiences with staff responsiveness and explanations regarding medications
In patients' words
"I have been really impressed with the attitudes of the nurses, doctors and social workers I've encountered... Everyone to whom I've spoken has been compassionate, and very professional."
— MedicalRecords.com Review"Recommended procedure costed multiple times higher than they estimated it would. I would have just skipped it and prayed or at least found somewhere else if I knew how expensive things would be. Money hungry organization."
— Birdeye Review"Wow. Just scheduling an appointment is a nightmare. Tried their online scheduling tool. Did not get a response. Called and (of course) got an answering machine. Eventually got a call back."
— MedicalRecords.com ReviewMore clinics in Indiana
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