Laboratory Services - Mohawk Valley Health System
Medical Laboratory • Ilion, NY
Ratings by platform
- Birdeye (St. Luke's Campus): 3.3/5 (559 reviews)
- Indeed (Employee Reviews): 3.2/5 (257 reviews)
- Birdeye (MVHS Medical Group): 3.1/5 (27 reviews)
- Birdeye (Pulmonary Medicine): 2.3/5 (6 reviews)
- Birdeye (Cardiology): 4.0/5 (16 reviews)
What patients say
Patients praise
- Professionalism of individual medical providers (e.g., cardiologists, NPs)
- Access to Mayo Clinic reference laboratory services
- Recognition as a Lab of the Year runner-up for operational quality (2025)
- Patient-centered initiatives and efforts to expand access/convenience
Common complaints
- Staff professionalism and perceived lack of empathy
- Poor communication between staff and patients
- Concerns regarding administrative practices and billing transparency
- Wait times for lab services, especially for walk-in patients
- Staff management and organizational challenges
In patients' words
"There is no communication between staff and patients. They are unprofessional from the providers down."
— Birdeye (St. Luke's Campus)"Staff of stress test so frustrated I think they don’t get salary they give so much stress before your stress test."
— Birdeye (Mohawk Valley Cardiology)"MVHS Laboratory leads with a 'patient care first' approach. They understand that each patient is special and take extra care serving them."
— MLO Online (Lab of the Year coverage)"Be aware that they bill visits here as though they were visits to a hospital, meaning a combination of provider fees, facility fees, etc that will add up to thousands of dollars... Extremely deceptive practices."
— Birdeye (Pulmonary Medicine)More clinics in Ilion
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