Primary Health Medical Group
Family Medicine • Idaho City, ID
Ratings by platform
- Primary Health Official Website (Overland & Maple Grove location): 4.95 out of 5 stars (240 reviews)
- Trucker Guide (Crossroads location): 4.5 out of 5 stars (532 reviews)
- Facebook: 68% recommend (266 reviews)
- Yelp (Caldwell location): 2.3 out of 5 stars (9 reviews)
What patients say
Patients praise
- Convenient and efficient care for urgent or non-emergency health needs
- Friendly, professional, and thorough providers and medical staff at various locations
- Helpful on-site services, such as pharmacies and lab work, which streamline the patient experience
- General satisfaction with bedside manner and the care received for acute illnesses or injuries
Common complaints
- Billing and coding issues, such as unexpected out-of-network charges or incorrect visit classification
- Administrative and bureaucratic hurdles, including difficulty scheduling or issues with medical referrals
- Occasional reports of poor communication or follow-up regarding prescriptions and lab results
- Mixed experiences with staff, with some patients describing service as unhelpful or disorganized
In patients' words
"I came in shortly before closing for a dog bite. Everyone was patient and thorough with my care regardless."
— Patient, Trucker Guide Review"Not everyone here is eager to help you... We had to get up and get in line again. Great customer service."
— Patient, LocalityBiz Review"Billing issues: I brought my daughter in for an illness... this time the provider on staff that evening apparently wasn't on their in-network list and billing is attempting to get me to pay the full visit amount."
— Patient, Better Business Bureau ReviewMore clinics in Idaho City
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