Adult and Senior Behavioral Health Services at Huntsville ...
Behavioral Health • Huntsville, AL
Ratings by platform
- CMS/Momentary Labs (National Hospital Compare): 3 out of 5 stars (based on 1,193 patient surveys) (1,193 surveys (CMS HCAHPS data))
- Birdeye/Google: 4.4 out of 5 stars (6,819 reviews (aggregated))
What patients say
Patients praise
- Some patients reported positive, courteous interactions with friendly and knowledgeable staff
- Instances where pain management and medical care were described as effective
Common complaints
- Reports of unprofessional, dismissive, or hostile conduct by staff and medical personnel
- Allegations of poor communication, including not answering call buttons or failing to introduce staff
- Concerns regarding patient rights, including denied access to advocates or consent issues for medication changes
- Complaints about long wait times for service or medical evaluation
- Allegations of bias and discriminatory treatment towards certain groups of patients
In patients' words
"The doctors lie to mental health patients and treat them like second class citizens. Furthermore, there are HIPPA violations left and right."
— PissedConsumer"I had a very positive experience. The staff was courteous and knowledgeable. They showed concern for me and post procedure, my pain was very well managed!"
— BirdeyeMore clinics in Huntsville
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