Marshall Family Medicine
Primary Care • Huntington, WV
Ratings by platform
- Google: 2.6/5 (10 reviews) (10)
- Facebook: 70% recommend (8 reviews) (8)
- Vitals: 3.7–4.4 (multiple physicians; no single overall shown) (Not stated)
- Healthgrades: Not shown; complaint-focused review present (Not stated)
What patients say
Patients praise
- Some reviewers report good experiences such as conscientious care and short wait times/quick access to labs or X-ray.
- Some praise for providers/caring about patients and improved parking access.
- A majority on Facebook indicates people would recommend the clinic (70% recommend).
Common complaints
- Reports of rude/harsh front desk interactions and staff preoccupied with phones/laughing, leading to embarrassment or dissatisfaction.
- Facility concerns including dirty environment and issues with parking/access.
- Systems/process complaints such as broken vitals machine, no temperature check, and delays in sending referrals (e.g., PT referral not received for a day and a half).
- Low overall rating suggested by Google review summary (2.6/5).
- Complaint about patients being dropped/poor communication after a doctor leaves and difficulty getting call-backs/help with referrals.
In patients' words
"“No long wait to see a doctor, conscientious care, lab and X-ray right there with very short wait times…”"
— localitybiz.com (Walk-In Clinic at Marshall Family Medicine)"“Staff for check in… was too worried about their phones… clearly people… were aggravated… Dr. Osborne is great however.”"
— localitybiz.com (Walk-In Clinic at Marshall Family Medicine)"“The facility was dirty. The worst clinic I have ever been in… Worst for parking, ease of access, personnel, cleanliness, and care.”"
— localitybiz.com (Walk-In Clinic at Marshall Family Medicine)"“You think you are dealing with Marshall Health but when your doctor leaves they drop you as fast as they can. Do not return calls. Do not help…”"
— Healthgrades (Marshall Family Health, Huntington, WV)More clinics in Huntington
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