Rehabilitation Center | Upper Peninsula of Michigan
Physical Therapy • Houghton, MI
Ratings by platform
- Yelp (UP Health System - Portage): 2.6/5 stars (10 reviews) (10 reviews)
- US News & World Report (UP Health System - Portage): 5/5 (Patient Experience Score) (Based on recent surveys)
- Birdeye (Great Lakes Recovery Centers): 3.5/5 stars (12 reviews)
What patients say
Patients praise
- High level of patient satisfaction for personalized physical therapy services in Houghton
- Commendation for knowledgeable and compassionate staff who treat patients like family
- Professional certifications and recertifications for cardiac and pulmonary rehabilitation programs
- Strong willingness to recommend hospital-based care to others according to patient experience surveys
Common complaints
- Reports of inconsistent care or understaffing at some regional facilities
- Allegations of administrative, billing, or ethical misconduct at specific rehabilitation sites
- Varied patient satisfaction scores for hospital-based rehabilitation services
- Instances of poor communication or inadequate responsiveness to patient needs
In patients' words
"The level of care, personalized instruction, and compassion is rare today given the pressure on medical providers to rush treatment plans... they treat you like family."
— Houghton Physical Therapy Testimonial"The presence of several one-star reviews alongside numerous five-star accolades implies that outcomes can depend on shifts, specific staff interactions, or individual expectations."
— Seniors.fyi review summary for The Lighthouse at Ishpeming Health and RehabMore clinics in Houghton
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