CHI St. Vincent Primary Care - Hot Springs, AR | CommonSpirit Health
Primary Care • Hot Springs, AR
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall hospital patient satisfaction) (651 completed patient surveys)
- Healthgrades: 71% of patients would definitely recommend (hospital) (Not explicitly stated for total count)
What patients say
Patients praise
- Some patients report kind and helpful clinical staff in specific instances
- Certain physicians are described as knowledgeable and down-to-earth by individual patients
- Hospital patient experience ratings are generally aligned with or slightly above national averages for recommendation rates
Common complaints
- Poor communication from office staff and difficulty reaching providers
- Complaints about lack of notification regarding physician relocations
- Issues with appointment scheduling, cancellations, and long wait times
- Perceived lack of empathy or care for patient well-being in clinic settings
- Specific concerns regarding ER wait times, cleanliness, and staff responsiveness in hospital settings
In patients' words
"If your looking for a clinic that sees you as a person instead of how good your health insurance is this place isnt it. ... These people literally dont care."
— LocalityBiz (Review for 70 West location)"The lady at the front desk is just awful. She is rude in person and on the phone. I've tried to get her go get my doctor or my doctors nurse to contact me but I feel she doesn't tell them I have called."
— LocalityBiz (Review for 270 West location)More clinics in Hot Springs
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