Find A Provider - Jennie Stuart Health
Primary Care • Hopkinsville, KY
Ratings by platform
- MedicalRecords.com: 2.9/5 (74)
- Seniors.fyi: 2.5/5 (110)
- US News & World Report: 3/5 (overall average across categories) (Not explicitly stated)
What patients say
Patients praise
- Some patients report receiving kind, compassionate, and professional care, particularly in specific departments like comfort care or during specific procedures
- High top-box scores for elective outpatient surgery experience regarding facilities and staff (97%) and communication (93%) in recent Leapfrog ratings
Common complaints
- Long emergency room (ER) wait times
- Inconsistent communication and perceived uncaring attitude from some staff
- Complaints regarding billing, administrative processes, and potential misdiagnosis
- Facility cleanliness concerns in certain areas
In patients' words
"7th floor was SIMPLY AMAZING to my mother!!! Heather, her nurse was the most sweetest, caring, on top of everything and very accommodating... A true nurse!"
— SeniorAdvice.com Review"The absolute worst. Went there with my wife for tremors... Instead of trying to find out what was causing it Dr. helphenstine just gave her pain meds and then prescribed a muscle relaxer... Absolute disgrace."
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