Walk-In Care (Urgent Care) - Holyoke Health
Urgent Care • Holyoke, MA
Ratings by platform
- Vitals: 3.7/5 (N/A)
- HelpConnectUsa: 3.9/5 (441)
- Expected Healthcare: 2.9/5 (33)
What patients say
Patients praise
- Comprehensive services available on-site (pharmacy, lab, etc.)
- Some specific care providers are described as excellent/helpful
- Convenience of walk-in availability
Common complaints
- Difficulty reaching staff via phone
- Long wait times and administrative delays
- Poor customer service/unprofessional staff attitudes
- Frustration with appointment scheduling and referral processes
In patients' words
"These people don’t take health serious. Was approved for therapy 8 months ago and have not been seen by anyone... The workers are lazy and seem like they don’t want to be there."
— LocalityBiz reviews"Customer service is a joke. I was on hold for like 10 mins. a doctor office and that is unacceptable and rude."
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