OB/GYN & Midwifery - Holyoke Health
OB-GYN • Holyoke, MA
Ratings by platform
- Birdeye: 2.9 out of 5 stars (21 reviews)
What patients say
Patients praise
- Specific praise for individual clinicians, particularly Dr. Zerbe, for being thorough, compassionate, and knowledgeable
- Appreciation for nursing and technical staff members who were reported as kind, gentle, and respectful in specific departments
- Positive experiences regarding successful clinical outcomes with specific providers
Common complaints
- Significant difficulty reaching the office via phone, including long wait times and unreturned messages
- Frustration regarding appointment scheduling, including refusals or inability to get appointments
- Reports of disorganized administrative processes and mismanaged medical records
- Concerns about the quality of care, specific treatment protocols, and lack of thoroughness in medical evaluations
- Isolated complaints regarding staff attitude and lack of professionalism
In patients' words
"have been trying for over a week to reach this office after about 30 phone calls and many voice mails. No reply and i was disappointed..."
— Birdeye review"I’ve been trying to be seen for a week now and they keep giving me a run around... they are REFUSING TO SET ME AN APPOINTMENT."
— LocalityBiz review"Dr Zerbe is very thorough, smart meticulous took great care of me I recommend him very highly without reservations"
— Vitals review"The staff goes above and beyond to help their patients and I could not recommend them more highly. Thank you all!"
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