Family Medicine in Holladay, UT - Intermountain Health
Primary Care • Holladay, UT
Ratings by platform
- Intermountain Health Provider Portal: Consistently high ratings for individual providers (e.g., 4.8–5.0/5.0) (Individual providers often have dozens or hundreds of reviews each)
- Birdeye: 3.3/5.0 (3 reviews)
- Zocdoc: 4.2/5.0 (30 ratings)
What patients say
Patients praise
- High satisfaction with individual physicians and nurse practitioners who are described as caring, knowledgeable, and good listeners
- Many providers receive high star ratings, often ranging from 4.8 to 5.0 out of 5.0
- Patients frequently report feeling heard and not rushed during appointments
- Clean and well-organized clinical environment mentioned in some feedback
Common complaints
- Concerns regarding administrative practices, including scheduling errors and appointment cancellations
- Difficulty reaching departments by phone or long wait times for follow-ups
- Mixed feedback on staff communication and helpfulness
- Isolated complaints about billing and insurance authorization issues
In patients' words
"He is great! That is why I've been his patient for so long. He is also now my daughter's doctor. He is that great!"
— Intermountain Health Patient Review"Dr. Justine Ly is very caring and knowledgeable. She was very easy to talk to and explained things very well for me."
— Intermountain Health Patient Review"They do not take you seriously and will give you runaround answers... This office is allowing appointments to be made even though they aren’t honoring them."
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