South Shore Health Outpatient Care Center
Orthopedics • Hingham, MA
Ratings by platform
- Birdeye: 5 out of 5 stars (based on 4 reviews on Birdeye) (4)
- Leapfrog Group (South Shore Hospital/Outpatient Care Center reporting): 91% Top Box Score for overall patient rating of the facility (OAS CAHPS Survey) (N/A (survey-based))
- Healthgrades (specifically for South Shore Orthopedics in Hingham): 3 out of 5 stars (based on 4 reviews) (4)
What patients say
Patients praise
- High patient satisfaction scores for facility, staff, and communication regarding elective surgery according to Leapfrog Group data
- Appreciation for promptness and efficiency in scheduling and appointments by some patients
- Praise for specific doctors and staff members for being informative and helpful
Common complaints
- Difficulty reaching staff via phone or receiving callbacks
- Appointment cancellations or delays
- Issues with post-surgical communication and instructions
In patients' words
"Absolute worst medical experience I've ever had... they gave me no discharge instructions after surgery... and delayed my recovery."
— Healthgrades (South Shore Orthopedics reviewer)"If only I could give this practice 10 stars I would! What an amazing experience! ... I truly felt that my time was worth something."
— Healthgrades (South Shore Orthopedics reviewer)"Waited over a month for my appointment only to have the cancel on me the day before. The reason provided was that the procedure was too difficult for the doctor to perform. Was told I would get a call back before end of day to discuss other options and no one called back."
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