Dana-Farber Brigham Cancer Center at South Shore Health
Cancer Care (Oncology) • Hingham, MA
Ratings by platform
- Official Dana-Farber/institutional reporting: 4.9/5 (Likelihood to recommend)
- SmartCustomer: 3.0/5 (2)
- Birdeye: Not specified (37)
What patients say
Patients praise
- High patient recommendation rates (reported at 4.9/5 by the institution)
- Recognition for compassionate and kind clinical staff (oncologists, nurses, sonographers)
- Efficiency and support reported in specific departments like mammography
- Award-winning patient experience (Press Ganey Guardian of Excellence Award)
Common complaints
- Concerns regarding administrative policies (e.g., COVID-19 protocols affecting treatment schedules)
- Reports of long wait times and being "backed up"
- Instances of perceived rudeness from front-desk staff
- Some reports suggesting high staff turnover impacting continuity of care
In patients' words
"Everyone here was so nice!! From Rima at the front to the sonographers right to Dr West. Makes a nerve-wracking experience much better with such kind people."
— ScoreDoc (via Google Review)"The wait time can be long here, but I love my oncologist, Dr. Maingi and the rest of the staff here... they are kind and compassionate and do their best with short staff to get patients in and out in a timely manner."
— ScoreDoc (via Google Review)"The hospital has different rules of waiting... Dana-Farber Brigham Cancer Center... has refused to at least to give her a life saving shot treatment on time... to help slow her Cancer from possibly growing larger because of their twenty day waiting period."
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