Primary Care at Hilton Head Hospital | Novant Health
Internal Medicine • Hilton Head Island, SC
Ratings by platform
- Solv: 3.0 out of 5 stars (2 patient ratings reported on Solv)
- HealthLocator (based on HCAHPS survey data): 1-2 stars in various HCAHPS categories (Not specified (aggregate survey data))
What patients say
Patients praise
- Professional and caring interactions with specific providers and nurses
- Helpful assistance with administrative tasks like online check-in
- Efficient and expert treatment for minor injuries in urgent care settings
Common complaints
- Reports of rude or unwelcoming front desk staff
- Dissatisfaction with communication regarding lab results and follow-up care
- Issues with billing practices and insurance acceptance clarity
- Low patient experience scores on surveys regarding cleanliness, nursing communication, and discharge instructions
In patients' words
"I can't recommend this place highly enough. From the receptionist to the nurse to Dr Jason, everyone was helpful and professional."
— MapQuest user review"The front desk staff are EXTREMELY rude. We did not get past the front desk because of the unwelcoming and extremely rude attitudes."
— MapQuest user review"I appreciate Patricia Alston at the front desk as she helped me with the online check in and wAs profesdionsl and caring."
— Solv user reviewMore clinics in Hilton Head Island
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