Hilo Women's Health - Hawaiʻi Island Community Health Center
Obstetrics (OB-GYN) • Hilo, HI
Ratings by platform
- HelpConnectUsa: 2.6/5 (20)
- Yelp: 2.0/5 (2)
What patients say
Patients praise
- Warm and welcoming environment
- Comprehensive services available including family planning and primary care
- Accessibility through sliding-fee discount programs
- Availability of translation and interpretation services
Common complaints
- Poor customer service interactions at the front desk
- Inconsistent information from call centers
- Communication issues between offices (East vs. West side)
- Long wait times or booking difficulties
In patients' words
"The ladies at the front desk need to take a course on customer service. We all work jobs, we all serve the community in one way or another."
— Yelp user review"The call center or customer representatives are not consistent with giving customers the RIGHT information. You pretty much get bounced around with East side and West side."
— Birdeye review (referencing HICHC network experience)More clinics in Hilo
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