Gynecology - East Hawaii Health
Obstetrics (OB-GYN) • Hilo, HI
Ratings by platform
- WebMD (Dr. Celeste Adrian): 4.5/5 (6 ratings) (6)
- WebMD (Dr. Ian Ebesugawa): 4.5/5 (27 ratings) (27)
- Vitals (Dr. Emilie K. Stickley): 3.8/5 (10 ratings) (10)
- Vitals (Dr. Ian S. Ebesugawa): 22 ratings (22)
- RateMDs (Dr. Eric C. Helms): 5.0/5 (N/A)
What patients say
Patients praise
- Appreciation for physician expertise and thorough explanations
- Physicians taking time to address patient concerns and answer questions
- Some staff members noted as helpful and courteous
- Commitment to providing personalized care and building long-term patient relationships
Common complaints
- Long wait times for appointments and during visits
- Difficulty reaching the clinic via phone for appointments or test results
- Perceived lack of communication regarding test results
- Dissatisfaction with customer service and staff responsiveness
- Reports of physician bedside manner issues in specific instances
In patients' words
"He's never in a rush. He sees you in the examination room and also in his office after the exam and takes the time to answer ANY and ALL questions... This is part of the reason why the wait is so long. He has the best bedside manner."
— Vitals (Review of Dr. Ian Ebesugawa)"After several week her staff called and told me I needed to schedule an appointment for my results... When I told her it was very stressful to wait that long she got defensive... She either needs help with time management or she needs to serve the patients she has and stop taking new ones."
— Vitals (Review of Dr. Emilie K. Stickley)More clinics in Hilo
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