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UNC Family Medicine at Hillsborough

Family PracticeHillsborough, NH

★★★★☆3.6/532 reviews across 2 platforms

Ratings by platform

  • Healthgrades (Dr. Sarah Ro): 3.6/5 stars (based on 32 reviews) (32)
  • Healthgrades (Paul Dunn, FNP-C): 4.9/5 stars (Not explicitly stated (based on reported satisfaction))

What patients say

Patients praise

  • Professional and friendly bedside manner from some providers
  • High availability and responsiveness via patient portals (e.g., MyChart)
  • Comprehensive and compassionate care reported by some patients

Common complaints

  • Difficulties with administrative/support staff communication
  • Perceived lack of attentiveness or listening from some providers
  • Concerns regarding prescription management and medical advice accuracy

In patients' words

"His staff is atrocious. Over last year I have had horrible communications with his support staff. After multiple times leaving messages and asking for assistance, i gave up."

Yellow pages review site (Hillsborough-NC HelpYouAchieve)

"Dr. Ro has been my primary care physician since 2014. She cares me in a friendly, professional, and caring way. I recommend Dr. Ro to my friend and family."

Healthgrades

"She had no interest in anything I attempted to say, and interrupted my every sentence. She had her mind made up prior to our appointment, and focused on forcing me to say what she wanted to hear to reinforce her bias."

Healthgrades

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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