Primary Care Clinics
Primary Care • Hillsboro, OR
Ratings by platform
- Vitals (provider listing on Kaiser Permanente Hillsboro Medical Office page)
What patients say
Patients praise
- Caring, respectful bedside manner and good doctor-patient relationships
- Efficient, welcoming staff and generally short wait times (reported for Kaiser)
- Ability to address concerns without rushing; attentive communication
- Modern/new-age or patient-centered approach noted for at least one practice
- Telehealth/online appointment access and knowledgeable, thorough care (reported for Providence)
Common complaints
- Administrative/scheduling issues (e.g., doctors not showing up, delayed communication)
- Poor phone reception/limited responsiveness
- Billing problems and insurance/charge disputes, including incorrect billing codes and unexpected fees
- Prescription/refill errors
- No appointment reminders and late-cancel/missed-appointment fees; difficulty rescheduling
In patients' words
"“Very unorganized. Doctors don’t show up on the day of your appointment… Prescription refills are continuously wrong… Call with a question and never get a call back.”"
— localitybiz.com — Hillsboro Internal Medicine"“I was charged a $100 fee for missing an appointment… Not only was there no appointment reminder sent… but they also charged my credit card without any prior consent.”"
— localitybiz.com — Hillsboro Clinic"“It’s disappointing to have a health care facility decline the opportunity to receive care… Even if you do not need management with the medication that is controlled this is their protocol and requirements.”"
— localitybiz.com — Hillsboro Clinic"“Patients praise the practice for its empathetic and respectful approach… attentive to concerns… provides personalized solutions.”"
— bestprosintown.com — NW Preventive and Primary Care"“The reception staff were kind and provided a warm welcome during check-in… extremely thorough and very knowledgeable. I felt that she truly cared for me and the issues I was having.”"
— localitybiz.com — Kaiser Permanente Hillsboro Medical Office"“Patients say the provider is caring, considerate, and respectful… I just wish he was taking new patients…”"
— healthgrades.com — Dr. Jordan RothMore clinics in Hillsboro
Primary Care Clinic at Reeds' Crossing | Hillsboro, OR
Patients praise: Modern, clean, and aesthetically pleasing facility · Some providers noted for excellent bedside manner, compassion, and professional care.
Women's Clinic - Reed's Crossing | Hillsboro, OR
Patients praise: Physicians described as kind, gentle, compassionate, and professional · High patient satisfaction with the Women's Health clinic specifically compared to other departments.
Impact Physical Therapy of Hillsboro
Patients praise: Caring and supportive staff · Knowledgeable and professional therapists.
Baseline Vision Clinic
Patients praise: Friendly, caring, and personable staff · Knowledgeable and attentive doctors who take time with patients.
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