Mill Run - An Optalis Health & Rehabilitation Center ...
Rehabilitation Services • Hilliard, OH
Ratings by platform
- Medicare.gov/CMS: 2 out of 5 stars (CMS Overall Rating) (N/A (CMS rating))
- Seniors.fyi: 3.6 out of 5 stars (126 reviews)
- Yahoo Local: 2 out of 5 stars (10 reviews)
- Google (via Nursa): 3.3 out of 5 stars (87 reviews)
What patients say
Patients praise
- Some reports of satisfactory inpatient rehabilitation experiences
- Instances of friendly staff or competent therapy teams according to some residents
Common complaints
- Chronic understaffing and slow response to call lights
- Sanitation and hygiene concerns, including reports of odors, urine-soaked floors, and unclean facilities
- Concerns regarding patient neglect, including delayed medication administration and inadequate personal care assistance
- Communication gaps between staff, management, and families
- Concerns about the quality of medical supervision and oversight
In patients' words
"This facility is beyond awful. I wouldn't leave my dog here with out an outsider to supervise all interactions. The facility to begin with is dirty, and management is shady."
— Yahoo Local Review, June 2026"The care I received here was better than I expected. I had..."
— Yahoo Local Review, December 2023"The facility is repeatedly understaffed and fails to answer call lights promptly. ... Sanitation and cleanliness are major concerns, with urine-soaked floors and feces on walls reported."
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