Primary Care Hilliard | Ohio State Medical Center
Primary Care • Hilliard, OH
Ratings by platform
- Birdeye (Internal Medicine and Pediatrics Hilliard): 3.9 out of 5 stars (18 reviews)
- Vitals (Practice level): 4.2 out of 5 stars (Not explicitly stated (practice level))
What patients say
Patients praise
- Physicians described as compassionate and professional
- High patient satisfaction scores for individual doctors (e.g., specific MD ratings)
- Positive feedback for pediatric care staff and endocrinology team support
Common complaints
- Concerns regarding billing and insurance processing issues
- Reports of long wait times even with scheduled appointments
- Difficulty communicating with staff or receiving requested callbacks
- Perceived lack of compassion or responsiveness from some medical providers
- Scheduling errors and unexpected appointment cancellations
In patients' words
"The endocrinology staff has always gone that extra step when dealing with insurance issues getting prescriptions out in a timely manner. Dr Kenol is a no nonsense medical professional that shows compassion for her patients."
— Birdeye user review"This is the worst GI clinic I have been a patient at. The medical practitioners are very rude and will rush you out the door without addressing any concerns you have about treatment."
— Birdeye user review"Very poor patient care. No communication from the front desk when wait times go from an estimated 10-15 minutes to over 90 minutes, even with an appointment."
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