Hilliard Primary Care Doctor | Family Medicine | COPC
Primary Care • Hilliard, OH
Ratings by platform
- Birdeye: 2.6 out of 5 stars (78 reviews)
- CMS/OurHealthNetwork: 82.5 out of 100 (MIPS Quality Score) (222 scored providers (practice-wide))
What patients say
Patients praise
- Strong patient appreciation for specific individual physicians and nurses
- Long-term confidence from patients who have attended the practice since it opened
- Described as a reliable, community-focused, and supportive option for family medicine
- Appreciated for convenient access for residents in Hilliard, Dublin, and surrounding areas
Common complaints
- Difficulties with scheduling appointments and reaching staff by phone
- Dissatisfaction with administrative and billing staff demeanor
- Frustration with perceived rigid corporate policies, such as no-show restrictions
- Complaints regarding insurance and billing transparency
In patients' words
"Dr. Efaw is a FANTASTIC doctor and I don't want to leave, but if I can't even schedule an appointment I can't trust this office for my healthcare."
— LocalityBiz Review"Dr. Waterfield is amazing, I love her and her support staff/nurses are all wonderful. But, Tammy, her office appointment scheduler, is one of the rudest, unhelpful, and argumentative receptionists I have ever had the displeasure of speaking with."
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