M Health Fairview Clinic - Highland Park
Emergency Medicine • Highland Park, MI
Ratings by platform
- Rehab.com/Google combined: 3.08/5 (based on 80 reviews) (80 reviews)
- Apple Maps: 71% positive rating (7 ratings)
What patients say
Patients praise
- Friendly and polite in-person clinic staff
- High praise for specific medical providers (e.g., Dr. Sara Johnson) for their attentiveness, listening skills, and clinical care
- Clean and modern facility with convenient parking and onsite lab/pharmacy services
- Efficient care and timely appointments mentioned by some patients
Common complaints
- Difficulties with scheduling appointments and billing misunderstandings
- Concerns regarding staff professionalism, responsiveness, and customer service interaction
- Instances of perceived disorganization during visits and issues with clinic communication (e.g., lack of follow-up)
- Negative experiences regarding strict check-in policies and appointment lateness
In patients' words
"Dr. Johnson is the reason I continue with Fairview and she by far one of the best primary care providers I have worked with."
— Ratings.MD (verified patient review)"Although the in-person staff were very friendly, the scheduler I spoke with and the total lack of response for my email visit... tells me that this is a very unprofessional clinic that doesn’t care about their patients."
— LocalityBiz (patient review)"There is a serious need to train nurses and staff in presentability, professionalism and HIPAA compliance."
— Unilocal (patient review)More clinics in Highland Park
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