Optum Primary Care - Hicksville, NY
Internal Medicine • Hicksville, NY
Ratings by platform
- LocalityBiz: 1 out of 5 stars (1 review mentioned)
- Zocdoc: 4.87 out of 5 stars (Rating for a specific physician, Dr. Lisa Alex, at the practice)
What patients say
Patients praise
- Appreciation for some individual physicians and office management staff
- Reports of friendly front desk staff for specific practitioners
Common complaints
- Frustration with centralized call center communication errors
- Difficulty reaching the office via phone
- Reports of rude or unhelpful front desk staff
- Long wait times for referrals and services
- Concerns regarding laboratory service coverage and insurance networks
In patients' words
"Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message."
— LocalityBiz review"The fact that the patient has to go through a call center outside the country to leave a message for the staff or doctor is seriously wrong on all professional levels."
— LocalityBiz reviewMore clinics in Hicksville
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