Optum Primary Care - Hicksville, NY
Family Medicine • Hicksville, NY
Ratings by platform
- Optum.com (John F. Rothar, MD): 4.9 out of 5 stars (185 ratings (individual provider))
- Optum.com (Abigail Claire O'Brien Scarchilli, MD): 5.0 out of 5 stars (13 responses (individual provider))
What patients say
Patients praise
- Professional, attentive, and caring physicians
- Thorough medical exams and willingness to listen to patient concerns
- Efficient office staff experiences reported by some patients
Common complaints
- Poor customer service and difficulty reaching staff by phone
- Long hold times and unresponsiveness to inquiries
- Billing problems and errors
- Concerns regarding quality of care and administrative management following acquisition by Optum
- Difficulty with prescription requests and specialist referrals
In patients' words
"Worse customer service in the entire world. Never return the calls and pick up the phone. It does not matter how many times you call or leave the message."
— LocalityBiz Review"He is the best pc I ever had, he is always been very attentive to my medical needs and always gives the perfect specialist referral if needed"
— Optum.com Provider Review"The doctors are good but the management is terrible. You cannot get anyone on the phone, prescription requests take forever."
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