Catawba Valley Healthcare: Primary Care & Mental Health
Mental and Behavioral Health • Hickory, NC
Ratings by platform
- Promallu (Aggregated Data): 4.4/5 (228 reviews)
- Facebook: 94% recommendation rate (28 reviews)
- Vivian Health: 4.3/5 (21 reviews (Staff/Provider-focused))
What patients say
Patients praise
- Generally positive feedback for nursing and bedside clinical staff
- High patient recommendation rate on social platforms (approx. 94%)
- Successful, compassionate care reported during specific surgical or diagnostic procedures
- High performance ratings in specialized outpatient surgery domains like facility and staff interactions
Common complaints
- Reports of rude or dismissive communication from administrative and intake staff
- Concerns regarding billing department organization and processes
- Instances of perceived lack of responsiveness or follow-through from clinical providers
- Complaints about perceived inadequate mental health service representation in the community
In patients' words
"Just spoke to the most miserable person in the world while just trying to ask for a status on my prescription... Unprofessional, inconsiderate, and outright rude."
— Promallu User Review"First of all. This review is not a reflection of clinical staff as all experiences have been positive... This review is in reference to their billing department. Immensely disorganized and difficult to contact."
— MedicalRecords.com User Review"The quality and patient experience that you work so hard to achieve was certainly visible during our brief stay at CVMC."
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