Respiratory Disease Clinic - Herrin Hospital
Pulmonology • Herrin, IL
Ratings by platform
- Birdeye: 3.5 out of 5 stars (329 reviews)
- Vivian Health (Provider/Staff reviews): 4.9 out of 5 stars (16 reviews)
- Medicare/Healthcare Report Cards: 67% to 87% recommendation rate (varies by source/period) (N/A (Standardized Survey Data))
What patients say
Patients praise
- Positive patient experience regarding specific physician interactions
- Patients who felt safe and well-cared for during specific episodes of care
- Scores for patient recommendation and satisfaction generally align with or exceed state averages
Common complaints
- Long wait times in emergency department and for procedures
- Perceived rudeness or lack of empathy from staff
- Concerns regarding billing practices and administrative communication
- Frustration over misdiagnosis or ineffective treatment protocols
In patients' words
"Tonight I was a patent at Herrin hospital. I believe I received the best care I have ever gotten from an ER STAFF! Most of the time if I have to go to the ER I am treated as a drug seekers. Not here. The nursing staff was amazing. The dr was phenomenal and even had a conversation with me regarding my disease."
— Birdeye Review"At separate er visits for a MRSA infection in my hands, not only was I misdiagnosed and shuffled off to orthopedic, I was treated rudely and given less than empathetic, human care."
— Birdeye Review"I just spent 30 minutes on hold after being told I had a zero minute wait, to talk to someone about a bill that I've been making payments on that they are now threatening to send me to collections."
— Birdeye Review (Southern Illinois Healthcare)More clinics in Herrin
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