SIH - Herrin Hospital - Orthopaedic Institute
Primary Care • Herrin, IL
Ratings by platform
- Healthgrades: 3.0 out of 5 stars (based on 2 reviews) (2 reviews)
- Birdeye (Southern Illinois Healthcare): 3.0 out of 5 stars (based on 2 reviews) (2 reviews)
- WebMD (Dr. John Wood): 5.0 out of 5 stars (based on 4 ratings) (4 ratings)
- Vitals (Dr. John T. Davis): 4.4 out of 5 stars (based on 7 ratings) (7 ratings)
What patients say
Patients praise
- Individual orthopedic surgeons are frequently rated highly for their bedside manner, clinical explanations, and surgical outcomes
- Patients reported positive experiences with surgical recovery and clear communication from specific doctors
- Structured programs like the Joint Camp are noted for helping with pre-operative preparation and recovery outcomes
Common complaints
- Significant difficulty with administrative processes, specifically long hold times on the phone and trouble reaching scheduling departments
- Complaints regarding appointment cancellations and poor communication from office staff
- Concerns related to billing errors and collections practices
- Reports of long wait times and unresponsive service
In patients' words
"I see some great people here but like everyone else, call and I am lucky number 49 in line. Your call is valuable to us please hold.... for 2 hours or more just get a voicemail and no return calls EVER."
— Apple Maps review for The Orthopaedic Institute of Southern Illinois"Dr JT Davis & his staff were great from start to finish. Very friendly & took the time to answer all questions & explain things thoroughly. Amazing bedside manner."
— Vitals review for Dr. John T. DavisMore clinics in Herrin
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