Bassett Herkimer Specialty Services
Surgery • Herkimer, NY
Ratings by platform
- Birdeye: 4 out of 5 stars (3 reviews)
What patients say
Patients praise
- Polite, nice, and professional support staff (receptionists, lab technicians, nurses)
- Efficient and pain-free lab services
- Timely communication and responsiveness to patient inquiries
- Compassionate and skilled care providers in broader network context
Common complaints
- Concerns regarding communication with providers
- Billing disputes for services perceived as unnecessary
- Perceived lack of compassion or listening from staff
- Difficulty with insurance coverage/participation for prescribed treatments
In patients' words
"They didn’t wanna listen to any of my concerns... all they care about is getting paid and they could care less about the patients that come to see them when they need them."
— Patient review regarding specialty care experience"Everyone from the receptionists to the bloodwork lab technicians to the nurses and PCPs and doctors are so polite and nice and professional at the Herkimer Bassett office."
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