Herkimer Office | Costello Eye Physicians & Surgeons
Surgery • Herkimer, NY
Ratings by platform
- Healthgrades: 3.7/5 stars (3 reviews (Healthgrades))
- Birdeye: 3.3/5 stars (40 reviews (Birdeye))
- WebMD (Dr. John Costello): 4.5/5 stars (39 ratings (WebMD))
- WebMD (Dr. Patrick Costello): 4.0/5 stars (42 ratings (WebMD))
What patients say
Patients praise
- High satisfaction with cataract surgery results and vision improvement
- Surgeons described as skilled, professional, and knowledgeable
- Effective pre- and post-operative care and explanations of procedures
- Friendly and professional staff interactions (when not related to wait times)
Common complaints
- Long wait times for appointments
- Issues with office organization and scheduling efficiency
- Reports of crowded waiting areas
- Occasional dissatisfaction with communication or staff interaction
In patients' words
"Very pleased with Dr. John Costello. He did both of my eyes for cataract surgery... My vision is now as it was when I was actually wearing my glasses. Yay!"
— Birdeye Review"The biggest drawback is office organization. Waiting an hour and a half for a ten minute visit doesn't seem too considerate to the patients - especially as so many are elderly."
— Birdeye Review"I now have 20-20 vision for the first time in my life and only wish I had done it sooner. I recommend his with complete confidence."
— WebMD Review"Only make an appointment at Costello Eye in Watertown if you are willing to wait in an over crowded waiting room ALL day... They are busy because they over book."
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