College & Horizon - CareNow Urgent Care
Urgent Care • Henderson, NV
Ratings by platform
- Top Rated Local: 4.5/5 (based on 394 reviews) (394)
- Facebook: 86% recommendation rate (71 reviews)
- Yelp: 2.4/5 (265 reviews)
What patients say
Patients praise
- helpful and friendly staff in many interactions
- clean facilities reported by some patients
- effective and professional care from physicians and clinicians
- convenience of online registration and appointment scheduling
Common complaints
- long and unexpected wait times
- perceived lack of professionalism or rudeness from some staff members
- dissatisfaction with communication regarding wait times and patient flow
- issues with facility cleanliness or sanitation practices in isolated reports
In patients' words
"This facility was clean, the front desk girls were nice and efficient. ... The wait was much longer than expected, but the physician made up for it."
— LocalityBiz"I registered online and filled out paperwork. I was texted 20 minutes later and was told they were ready for me. Got there at 1:15 and had to fill out more paperwork. I then sat in the waiting area until 3:30 all the while listening to them tell walk ins that the wait 1 1/2 to 2 hours."
— Top Rated Local"Crowded and Terrible! I waited 1.25 hours for a scheduled pre-employment drug test. ... The unpleasant and unprofessional medical assistant (Rosa) made several rude comments and mistakes..."
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