Occupational Therapy | St. Peter's Health

Patients praise

• Patients and staff have noted the availability of integrated, one-on-one therapy services at specialized locations like the North facility.
• Some staff feedback describes a positive environment for patient healing and caring interactions.
• The health system provides clear pathways for patients to submit feedback and complaints to their Quality Department.

Common complaints

• Patients have reported difficulties with phone access, including long wait times and unreturned calls for scheduling outpatient services.
• Some negative feedback highlights concerns about staff responsiveness to patient needs.
• General community feedback has characterized parts of the outpatient experience as user-unfriendly.