Neurology | St. Peter's Health
Neurology • Helena, MT
Ratings by platform
- St. Peter's Health internal patient ratings: 4.7/5 (239 ratings)
- Vitals (Dr. Nicole Clark): 3.6/5 (45 ratings)
- Healthgrades (Dr. Nicole Clark): 2.7/5 (17 ratings)
- US News & World Report (Dr. Nicole Clark patient experience): 2/5 (114 ratings)
- WebMD (Dr. Nicole Clark): 3.5/5 (9 ratings)
What patients say
Patients praise
- Some individual providers receive high patient satisfaction ratings (e.g., 4.7/5 for specific staff)
- Some departments within the hospital, such as the laboratory, receive praise for being friendly and attentive
Common complaints
- Difficulties with the phone system, including long wait times and dropped calls
- Challenges navigating outpatient care and scheduling appointments
- Perceived lack of follow-up from providers and medical assistants
- Some patients report negative bedside manner or feeling unheard by specific neurology providers
- Concerns regarding medication management and clinical decision-making from some patients
In patients' words
"The major health facility in Helena, St. Peter's Health, is profoundly user unfriendly for outpatient care. Large obstacles to satisfactory care are the phone access and the lack of information on the SPH website."
— Helena Independent Record Opinion Piece"I don't recommend going to Nicole Clark as she belittles and tells you that your issues are little to nothing."
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