Adult Behavioral Health - Helena - St. Peter's Health
Behavioral Health Services • Helena, MT
Ratings by platform
- Yelp: 1.7 stars (39 reviews)
- Vivian Health: 4.2/5 stars (5 reviews)
- Healthgrades: 56% recommend
What patients say
Patients praise
- 85% of patients willing to recommend the hospital to others
- Supportive and friendly staff mentioned in some patient and employee reviews
- Integration of addiction peer mentors and peer support specialists to improve patient care experience
- Recent efforts to normalize mental health services and offer holistic care like art classes
Common complaints
- General hospital patient rating of 1.7 stars on Yelp
- Some staff reported petty behavior and poor communication regarding disciplinary actions for employees
- Patient experience rating on Healthgrades is 11% lower than the national average
- Documented past citations regarding patient grievance and complaint procedures
In patients' words
"The staff was amazing and the doctor answered all my questions and the support staff was friendly and efficient."
— Yelp User Review"Everyone was friendly. The staff was great to work with. It was a great place for pts to heal. The nurses and other staff cared about their jobs."
— Vivian Health User Review"We get a lot of people that come through and nobody is on their best day, so we are able to offer them support, lend an ear, and help them navigate the social resources in the community."
— Peer Support Specialist at St. Peter's HealthMore clinics in Helena
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